pjok11 Privacy Policy: How We Handle Your Information
pjok11 collects and uses your information to keep your wallet, transactions and support history working as you'd expect. This policy explains what we hold, why we hold it, and the steps you can take to review, correct or query any part of your record — access and use depend on your local law and eligible regions.
Account data you control
Nagad and Bank Transfer transaction records
Mobile access on any device
Clear support routes for data queries
POLICY SCOPE DETAILS
What Information We Collect and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to link, whether that is Nagad, Bank Transfer, or another supported option. We also record activity logs tied to your account: login timestamps, wallet transactions, and the support messages you send us. This data serves three functions: it lets us process your deposits and withdrawals accurately, it helps our support team trace any account query back to a specific record, and it allows us to meet the obligations that apply in the regions where we operate. We do not sell your personal data to third parties. Where we share data with payment processors — including the rails that handle Nagad transfers and Bank Transfer instructions — that sharing is limited to what those processors need to complete your transaction. Data you provide is retained while your account remains active and for a period after closure as required by applicable rules. Your continued use of this site after any policy update means you have read and accepted the revised terms. If you are unsure whether access to this site is permitted under your local law, please check before using it — eligibility depends on local law and eligible regions.
Nagad
Transaction records for deposits and withdrawals via Nagad are logged against your account wallet and retained in line with applicable requirements.
Bank Transfer
Bank Transfer details you submit are passed to the relevant processing partner solely to complete your instruction; we do not store full bank credentials.
Account Wallet
Your wallet balance and movement history are part of your account record. You can review them from the wallet section after you log in.
Mobile Access
Device and browser data collected during mobile sessions helps us maintain session security and show you the correct account interface.
COVERAGE AND LIMITS
Where This Policy Applies and What It Covers
This policy applies to information you provide directly to us and to data generated by your use of this site. It does not extend to third-party sites linked from our pages, to the internal data practices of payment processors like Nagad's own platform, or to any service outside the pjok11 domain. The four areas below map out what falls inside and outside this policy's reach so you know exactly where our obligations begin and end.
Account Access
Login credentials, session tokens and account verification steps you complete on this site are covered in full. We manage and protect this data under this policy.
Transactions
Deposit and withdrawal records initiated on this site are covered. Once an instruction leaves our system to a payment partner, that partner's own policy governs their handling of the data.
Site Content
Browsing behaviour and game session data recorded while you are logged in fall within this policy. Anonymous browsing before login is subject to our cookie notice only.
Third-Party Services
Payment platforms, identity verification providers and any external links operate under their own policies. We are not responsible for how those services handle your data.
YOUR ACCOUNT CHOICES
Practical Steps to Manage Your Data
You have several concrete options when it comes to the information we hold on you. The simplest starting point is your account page: after you log in, the profile section shows the contact details and payment method records currently attached to your account, and you can update most of these directly. If you spot a detail that looks wrong and cannot correct it yourself through those fields, our support team can make the adjustment once you raise it through the contact routes on this site. For a formal request — such as asking for a copy of the data we hold or asking us to delete an account record — use the written support route described in the support section below. Requests of that kind are handled in accordance with the rules that apply in eligible regions, and the time taken depends on what local requirements say. We will confirm receipt and let you know the outcome. Eligibility for certain rights may depend on your local law.
Review your record
Log in and open the profile or account settings page. Your registered contact details and linked payment method are shown there for you to check.
Correct account details
Most contact fields can be edited directly in your account settings. For fields that are locked, contact support with the correction and your account reference.
Request a data copy or deletion
Send a written request through the support route on this site. State your account details and what you are requesting; we will confirm receipt and respond within the timeframe local rules require.
Ask a question about this policy
If any part of this policy is unclear, send us a message through the support page. We will answer in plain language rather than legal boilerplate.
POLICY CONTACT ROUTES
How to Reach Us About Your Data
For any query about this privacy policy — including data access requests, corrections or account closure — use the contact routes published on this site. Our support team handles data queries alongside account and payment questions, so you do not need a separate channel.
Live Chat
Open the chat widget on this site to raise a data or account query in real time. The team can confirm what records we hold or direct your request to the right person.
Email Support
For formal written requests — data copies, deletion, or policy complaints — use the email address published on the contact page. Keep your account reference handy so we can locate your record quickly.
Account Support Page
The support section inside your logged-in account area lets you submit a structured query with your account details already attached, which speeds up how we handle it.
DATA HANDLING STANDARDS
How We Protect and Retain Your Information
Our approach to data is built around four practices: keeping what we need, sharing only what processors require, securing sessions against unauthorised access, and giving you a clear route to ask questions. These are not abstract commitments — they show up in the wallet transaction log you can check after every Nagad or Bank Transfer instruction, and in the support routes that let you raise a query without going through a call centre.
Data retention
We keep account records while your account is active and for the period required after closure. We do not retain data beyond what applicable rules in eligible regions require.
Cookie and session security
Session cookies keep you logged in securely during a mobile or desktop visit. You can clear cookies at any time through your browser; doing so will end your active session.
Payment data handling
Financial details tied to Nagad and Bank Transfer instructions are passed to processing partners only to complete your transaction. We do not store full payment credentials on our own systems.
Policy updates and contact
When this policy changes in a material way, we post the update on this page with a revised date. Your continued use after the update date means you have read the new version. To query any update, use the support routes above.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
These are the questions we see most often about how pjok11 handles your data. If yours is not listed, the support routes in the section above are the fastest way to get a direct answer.
What personal data does pjok11 collect when I open an account?
We collect the registration details you provide — name, contact information, and the payment method you link, such as Nagad or Bank Transfer. Once you are active, we also record login timestamps, wallet transactions, and support messages tied to your account reference.
Can I see what data pjok11 holds about me?
Yes. Log in and open your account or profile page to see the contact details and payment records currently held. For a full formal copy of your data, submit a written request through the support page with your account reference included.
How do I correct a mistake in my account details?
Most fields — contact details and linked payment method — can be updated directly in your account settings after you log in. If a field is locked and shows incorrect information, contact support with the correction and your account reference and the team will handle it.
Does pjok11 share my data with third parties?
We share data only with payment processors handling your Nagad or Bank Transfer instructions, and only the information they need to complete that transaction. We do not sell your data to marketing companies or other third parties.
How long does pjok11 keep my account data after I close my account?
Your records are retained for the period required by applicable rules in eligible regions after account closure. The exact duration depends on local law. Once that period ends, the data is removed from active systems in line with our retention process.
Does access to this site and this policy depend on where I am?
Yes. Access to this site and the rights available under this policy depend on your local law and eligible regions. If you are unsure whether use of this site is permitted where you are, check before proceeding — we cannot confirm eligibility on your behalf.
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